FREE SHIPPING for orders over 100€ (Spain Mainland) and 200€ (Rest of Europe).
This WWW.HOLAHORA.COM website is owned by HIDALGO JOIERS I RELLOTGERS SL with CIF B64537285 and fiscal address at RAMBLA, 168 08201, SABADELL (BARCELONA), acting commercially under the HOLAHORA.COM brand.
The General Contracting Conditions regulate the distance selling relationship between HIDALGO JOIERS I RELLOTGERS SL and the user or client, in accordance with the legal provisions, especially Law 7/1998, of April 13, on General Contracting Conditions , Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of consumers and Users, current regulations on Protection of Personal Data, Law 7/1996, of January 15, Regulation of Retail Trade, and Law 34/2002 of July 11, Services of the Information Society and Electronic Commerce.
HIDALGO JOIERS I RELLOTGERS SL reserves the right to make the modifications it deems appropriate, without prior notice, in the General Conditions. Said modifications may be made, through their websites, by any form admissible by law and shall be binding during the time they are published on the website and until they are validly modified by subsequent ones. However, HIDALGO JOIERS I RELLOTGERS SL reserves the right to apply, in certain cases, Specific Contracting Conditions in preference to these General Conditions when it deems it appropriate, announcing them in a timely manner.
The purpose of the website is: SALE OF WATCHES AND JEWELRY.
The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.
Likewise, you can subscribe to the newsletter to receive offers of the referred products or general information that may be of interest to you.
As a user or client, you expressly declare to know, understand and accept the conditions of use and these general contracting conditions. In the same way, you declare to be of legal age and have the legal capacity and to act necessary to access the websites of HIDALGO JOIERS I RELLOTGERS SL and the contracting through them.
To purchase our products, you can go to the corresponding section of our online store.
After the purchase process, the customer will receive a confirmation by email. It is essential that during the purchase process the user indicates a valid email. If you do not receive the confirmation within 24 hours from the completion of the order, please contact HIDALGO JOIERS I RELLOTGERS SL at the customer service telephone number 937263101 or by email INFO@HOLAHORA.COM.
All the contents of the web are in Spanish.
The customer, upon receiving the product at the delivery address provided, will receive an invoice or copy of the order.
Offer and validity
In the case of a product on sale, it will always be indicated together with its essential characteristics, the offer price and the validity of the same.
In compliance with current regulations, HIDALGO JOIERS I RELLOTGERS SL offers information on all items for sale, their characteristics and prices. However, HIDALGO JOIERS I RELLOTGERS SL reserves the right to withdraw, replace or change the products offered through its website, by simply changing its content. In this way, the products offered at any time on the website will be governed by the General Contracting Conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the aforementioned products.
Essential characteristics of the products
The products offered in our online store incorporate a photograph and its essential characteristics, this is the information obtained from the manufacturer itself. The color of the product, observable in the photograph, is not binding. In the characteristics it is identified.
All the products offered on the website enjoy the commercial guarantee of its supplier. HIDALGO JOIERS I RELLOTGERS SL has an after-sales service, while the guarantee is in force, the client may execute it by contacting the HIDALGO JOIERS I RELLOTGERS SL establishment, the after-sales service, by email to INFO@HOLAHORA.COM or the established points by the provider itself. In case of doubt, you can contact the customer service telephone number 937263101 or by email INFO@HOLAHORA.COM.
All products indicate the sale price in Euros and include Value Added Tax (VAT).
If any other tax is applicable, this would be indicated (IGIC or IPSI).
Delivery and transport costs
HIDALGO JOIERS I RELLOTGERS SL makes shipments in the Peninsula and Europe.
In any case, the client will be able to see the costs corresponding to the shipping costs before making the purchase and in the corresponding invoice the costs related to the contracted service will be detailed.
The delivery time for each item is indicated on the details screen of each product. Although we strive to strictly adhere to this delivery estimate, during very busy periods it may not be possible to meet these deadlines. If this happens you will be notified and you would have the right to continue with the order or cancel it.
Payment methods and order execution
The customer may pay the amount of his order by opting for any of the following ways. During the purchase process you must indicate your choice:
- VISA or MASTERCARD credit card
All operations that involve the transmission of personal or banking data are carried out using a secure environment, a server based on standard security technology SSL (Secure Sockets Layer). All the information that you transmit to us travels encrypted through the network.
Likewise, the data on your credit card are entered directly on the bank's page, at the POS (Bank's Point of Sale Terminal) and are not entered or registered on any server of HIDALGO JOIERS I RELLOTGERS SL.
When paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA card or MASTERCARD, offering, in this way, more guarantees about the security of the transaction.
This form of payment is valid only on the web.
When the amount of a purchase has been fraudulently or improperly charged using the number of a payment card, its holder may demand the immediate cancellation of the charge. In this case, the corresponding debit and re-payment annotations in the accounts of the supplier and the holder will be made as soon as possible.
However, if the purchase had been effectively made by the cardholder and the demand for return was not a consequence of having exercised the right of withdrawal or resolution and, therefore, had unduly demanded the cancellation of the corresponding charge, that charge will remain liable to HIDALGO JOIERS I RELLOTGERS SL to compensate for the damages caused as a result of said cancellation.
- Wire transfer
When selecting the bank transfer, you will receive, together with the confirmation of your order, an e-mail with the bank details of HIDALGO JOIERS I RELLOTGERS SL.
It is very important that when making the transfer you indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the order confirmation date in order to validate it.
If you wish, you can send us the proof of the transfer by e-mail INFO@HOLAHORA.COM. But in any case, the order will not be considered effective until our administration department has bank confirmation of the transfer.
Remind you that the payment must be made in EUROS and that all eventual exchange and bank fees are your responsibility.
In the case of bank transfers made from outside of Spain, it is very important that when ordering the transfer you always inform your bank to take charge of the commissions at origin, those bank commissions and expenses corresponding to your entity. Otherwise, HIDALGO JOIERS I RELLOTGERS SL could stop the shipment of your order by not receiving the full amount of it.
Possible exchange and banking commissions are borne by the client.
If you are already a customer of ours and it is not your first purchase, you can select this form of payment and HIDALGO JOIERS I RELLOTGERS SL will pass a bank charge to the account number that you have already provided for this purpose.
If you are not yet our customer or it is your first purchase, and you want to use this payment method, please contact us through our email: INFO@HOLAHORA.COM or our customer service telephone number 937263101.
Allows you to send payments on the Internet safely and comfortably. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.
More information on PayPal. http://www.paypal.com.
Cash on delivery (only Peninsula)
If you prefer the cash on delivery option, you will make the payment of your purchase at the time of delivery.
This mode has a management fee surcharge of 3% of the total purchase amount (+ VAT), with a minimum of € 2 and a maximum of € 50.
If you have a credit card issued by "La Caixa" and your branch has enabled this option (except revolving and American Express), you will be able to finance your purchase for 3, 6 or 12 months for all operations of an amount equal to or greater than € 80.
The interests of this financed payment are set by "La Caixa". 3 months 2.45%
6 months 4.42%
12 months 8.20%
The availability of the products offered by HIDALGO JOIERS I RELLOTGERS SL may vary depending on customer demand. Despite the fact that HIDALGO JOIERS I RELLOTGERS SL updates the stock periodically, the product requested by the client could be out of stock at that time. In case of non-execution due to unavailability, HIDALGO JOIERS I RELLOTGERS SL will notify the client by means of an email when it becomes aware of this situation. The period of this communication will not exceed in any case the maximum period of 30 days. HIDALGO JOIERS I RELLOTGERS SL may give the double option of: supplying the customer without price increase, a product with similar characteristics or of higher quality, or except for justified and demonstrable reasons by HIDALGO JOIERS I RELLOTGERS SL within this same period, pay the sums paid for the canceled order. In the event that HIDALGO JOIERS I RELLOTGERS SL does not make this payment within the specified period, the buyer may claim that double the amount owed be paid, without prejudice to their right to be compensated.
Right of withdrawal, returns and claims
The buyer will have a period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without indicating the reasons.
The exercise of the right of withdrawal must be made by means of notification by telephone to 937263101, by sending an email to INFO@HOLAHORA.COM, by sending your letter to our postal address RAMBLA, 168 08201, SABADELL (BARCELONA), or through the form withdrawal.
As established in article 103 of Law 3/2014, of March 27, which modifies the revised text of the General Law for the Defense of consumers and Users, the supplies of services or goods made in accordance with the specifications of the consumer or clearly personalized, or that, by their nature, cannot be returned or may deteriorate or expire quickly, are exempt from withdrawal.
HIDALGO JOIERS I RELLOTGERS SL will be in charge of collecting the product.
HIDALGO JOIERS I RELLOTGERS SL will be responsible for the costs of the return.
In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, to avoid transport problems, please ensure that the package is properly protected and sealed. Once received, we will check their status. As soon as we check that both the item / s, as well as the possible components, accessories, promotional gifts and documentation, are complete and in perfect condition, we will proceed to return the money paid.
In case of unjustified delay by HIDALGO JOIERS I RELLOTGERS SL, regarding the return of the sums paid, the client may claim double the sums paid, without prejudice to the right to be compensated for the damages suffered in which exceed that amount.
Return of the defective product.
In the event that the product is not in good condition and the causes attributable to it are not a consequence of the customer, the customer will have the right to return the product, informing HIDALGO JOIERS I RELLOTGERS SL of the reason for return through any of the means provided in these contracting conditions, and at no cost to the client. This return due to defect or poor condition of the product will not be considered a right of withdrawal.
HIDALGO JOIERS I RELLOTGERS SL undertakes to assume the cost of the return and to return the product for a new one in accordance with the conditions accepted at the time of sale.
If the client wishes to file a claim, the establishment of HIDALGO JOIERS I RELLOTGERS SL is located at RAMBLA, 168 08201, SABADELL (BARCELONA) or via email INFO@HOLAHORA.COM.
Likewise, HIDALGO JOIERS I RELLOTGERS SL reserves the right to file civil or criminal actions it deems appropriate for the improper use of its website and content or for the breach of these conditions.
The relationship between the user and the provider will be governed by current regulations and applicable in the Spanish territory. If any controversy arises, the parties may submit their conflicts to arbitration or go to the ordinary jurisdiction, complying with the rules on jurisdiction and competence in this regard. HIDALGO JOIERS I RELLOTGERS SL is domiciled in BARCELONA, Spain