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Terms and conditions of use

1. Initial introduction

1.1 By making a purchase with us, you are agreeing to the following terms and conditions.

1.2 It is your own responsibility to ensure that you are fully aware of all of these terms and conditions when making a purchase with Holahora.com.

1.3 These terms and conditions can be altered at any time, so you should read them every time you make a purchase on this website.


2. Payment

2.1 Payment is taken from your card immediately. If you wish to cancel an order after this, simply let us know and we will refund the amount in full.

2.2 If you choose the bank transfer option, we will manage your order one we have received the confirmation from de bank.

2.3 If you prefer the reimbursement option, you will pay your order when delivered. In case of return or exchange you will be refunded for the amount by bank transfer to the account number you indicate us.

2.4 If you choose the finance optcion, you should take into account that the interests of the operation will be in your charge and these are set by the bank.

2.5 You can see more information about payment forms in our section "Payment and finance".


3. The contract of sale

3.1 On occasions, an item may be mispriced. If you purchase a mispriced item, we reserve the right to cancel the contract and relist the product at the correct price.

3.2 We reserve the right to cancel any order at any time prior to delivery, for any reason - No contract of sales exists until your order is verified by our automated algorithms or by a member of staff.

3.3 The orders done through the web do not constitute any contractual relationship. Causes like out of stock, withdrawal of products made by the manufacturer and others, do not allow to do so.

3.4 Holahora.com may reject at any time orders, specially related to non payed invoices.

3.5 The information registered by Holahora.com constitutes a prove of the order and the whole transaction. The information registered by the payment system constitutes a prove of the financial transaction.


4. Privacy

4.1 We only store necessary information required to make a purchase. Your credit card information is NOT stored by us and is always processed across a secure server.

4.2 We do not sell or lease any of your personal information. All information left with Holahora.com is entirely confidential.


5. Security

5.1 Your IP is logged when placing an order. This is for reasons of fraud protection. Fraudulent or suspicious orders may be disclosed to the appropriate authorities on their legal request.


6. Delivery

6.1 The delivery estimate for each item is stated on the product details screen. Although we endeavour to strictly adhere to this delivery estimate, during extremely busy periods it may not be possible to meet these deadlines. In these cases you will be notified. Should this happen, you have the right to either continue with the order or cancel it.

6.2 Lost deliveries. We work with MRW (to the mainland) and GLS (Peninsula, Europe and outside Europe) courier companies for all of our deliveries for reasons of reliability and convenience. Unfortunately, as with all delivery services, there are very rare circumstances where parcels do not arrive in the agreed timescale or they are lost completely. Under these circumstances, we endeavour to ensure that the item is delivered to you as soon as possible by contacting the delivery service and attempting to locate your parcel and have it delivered. You may also contact the delivery service yourself with the tracking number supplied to you in your despatch email. In the case of lost items, we cannot refund orders or send out a replacement until the delivery is confirmed to be lost. This must be confirmed by the delivery service themselves. Please note that we cannot refund orders or send replacement until it has been confirmed that the parcel is actually lost.

6.3 All the orders shipped by Holahora.com requires a signature upon delivery. Parcels shipped on this basis cannot be left without signatures.

6.4 Please note that in a multiple occupation building, everyone in the building is allowed to sign the parcel to confirm its receipt. Courier companies consider an item as delivered once a signature at the designated address is achieved. It is your responsibility to ensure that the recipient is at the delivery address, or to obtain the delivered packet.

6.5 If an item is returned to us undelivered because it was not collected or received by the recipient after several attempts, we reserve the right to charge delivery for return deliveries.

6.6 When receiving your order you should inspect the packaging to ensure that it has not been tampered with in any way. If it does appear to be tampered with, you should refuse delivery. If the delivery is accepted and signed for, you will have entered into a contract to accept the item in its delivered state and, as such, we cannot assume liability for any subsequent issues surrounding loss or damage.


7. Prices

7.1 All of our prices are inclusive of VAT (Value Added Tax) charged at the current Spain rate. For countries outside the EU where VAT does not apply you will be charged VAT initially, but you can then email us following delivery of the order and we will refund the VAT where applicable. Only countries outside of the EU are exempt from VAT charges.

7.2 All manufacturers generally have price increases throughout the years, due to increases in manufacturing costs and inflation. While we try to absorb as much of these costs ourselves, these price increases are unavoidable.

7.3 We do not have control over prices listed on external sites, including Google cached listings, shopping feeds or any other site. We are not obliged to provide products for any price which is listed on an external site.


8. Returns and the cooling off period

8.1 Please ensure you have read our refund and returns policy and understand it fully. This does not affect your statutory consumer rights.

8.2 Refunds are processed as promptly as possible. Returns volume is unpredictable in seasonal periods but most refunds are processed on the day of receipt.

8.3 Items which have been worn are not eligible under this refund policy. You may try product on, but not wear it to be eligible for a refund.

8.4 Don't throw away the courier packaging until you are sure you have received you order properly. If you receive your products damaged, remember that claims must be don within 24 hours as of the date of reception.


9. Risk and title change

9.1 Risk of loss and damage of products is assumed by you from the moment the product(s) are delivered.

If you are unsure of anything stated in these terms and conditions, or you have any questions, then you should contact us before making a purchase.